Choose the Level of Support That Fits Your Portfolio
Support Levels
Essential Support
Ideal for independent landlords and small portfolio owners who need consistent, reliable operational support without a full-time commitment. Pillar One keeps your communications organized, your vendors coordinated, and your records current.
- Resident communication support
- Vendor scheduling and follow-up
- Maintenance request tracking
- Basic document organization
- Monthly check-in summary
Professional Support
The most popular choice for growing property managers who need dependable operational coverage across multiple properties. Pillar Two adds deeper lease administration support and reporting to keep your portfolio running smoothly.
- Everything in Pillar One
- Lease administration support
- Move-in and move-out coordination
- Document filing and organization
- Custom reporting and spreadsheets
- Property Management Software Support
Strategic Support
Comprehensive support for established portfolios and property management companies with high operational demands. Pillar Three is a true operational partnership — consistent, thorough, and built around your specific workflows.
- Everything in Pillar Two
- Priority response and turnaround
- Expanded vendor and maintenance coordination
- Full lease life-cycle support
- Advanced reporting and data organization
- Ongoing Property Management Software Support
Client Service Terms: All Pillar Six Operations support levels are provided on a month-to-month basis unless Pillar Six Operations and the client mutually agree in writing to a longer service term. No long-term commitment is required. We believe successful client relationships are built on trust, value, communication, and results. Clients may continue services month-to-month and may cancel with 30 days’ written notice in accordance with the Client Service Agreement. Monthly support levels include the hours specified in the client’s selected Pillar package. Additional support requested beyond the included monthly hours will be billed at the applicable hourly rate and requires the client’s prior approval. When the agreed services require access to the client’s property-management software, the client will create and provide authorized user access with permissions appropriate to the approved scope of services. The client retains full ownership and control of its software, accounts, re